Overview
Exploring the problem
User Research
Primary Research
Goal
To gain insights about the mental well being related experiences, issues and opinions of various potential users.
Objectives
To identify how the users take care of their mental well-being and what are their habits and needs.
To uncover the pain points and frustrations faced by the users
To understand why are the users unable to prioritize and take care of their mental well being.
To gain insights and ideas from different segments of users.
To discover the challenges faced by users while using the currently existing mental well being apps.
Participant recruitment
User interview is the method we selected for our primary research so that we could get to empathize with the users while gaining a deeper sense of their experiences and expectations.
3 participants were chosen for the interview
People in their early 20s struggling to keep up with their mental well being and would want to use an app providing help with it. Their demographics are as follows :
📌 Khushi Jain : Student, MBA finance. Age : 23
📌 Drashti Shrivastava : Junior architect. Age 24
📌 Archie Yadav : Student, M.A. English hons. Age 23
The interviews were conducted on zoom calls and in-person, time ranging between 30 mins to 1 hour.
Here is the
Discussion Guide
Ideation
These were some of the user insights found through research
After gathering and sorting the answers from the participants through affinity mapping, the common behaviors observed among the participants were identified as:
Self-diagnosing mental health issues
Expressing emotions through crying
Seeking validation and understanding
Using hobbies and habits to cope
Struggling with sleep issues
Experiencing physical symptoms of stress
Social withdrawal or selective interaction
Negative self-perception and body image
Using technology for mental health support
Difficulty managing daily activities
Finding solace in specific colors
Frustration with the cost and accessibility of therapy
Need for emotional expression and release
Concern about mental health education
Using physical activities for relieving stress
After grouping the common behaviors into user groups, two user groups were mainly formed through which i derived the following user personas.
User Personas
How might we questions
How might we help the users understand and sort their emotions?
How might we help users reduce stress related physical symptoms?
How might we make the user interface easy to use and not overwhelming to look at for the users suffering from overwhelming emotions?
How might we make the login process easy for various users?
How might we help users cultivate a positive and healthier mindset?
How might we help users gain knowledge about mental health?
User Personas
Low fidelity wireframes (Paper sketches)
For the onboarding, a login and account set up method had to be decided on which would be easy as well as seeming safe while catering to a variety of users. Since a major concern for the users while using mental health related services is privacy, the terms and conditions and privacy policy has to be primarily visible.
For the home page, customization was considered so that the users can pin their favorite quotes and affirmations, feeling a sense of control and attachment.
The search button was located on the home page itself but later went through some changes in the final design.
High fidelity wireframes
In a mental wellness app, privacy of information is one of the top most concern of users, so the privacy policy as well as terms and conditions are placed before the login process for reading and agreeing to.
To make the login and sign up process easier and convenient for various users, we added a variety of login methods.
One click log-in method by using Google, face-book or apple Id are available for a password free process.
📌 The Home page contains a greeting for the users and a helpline number on top for emergencies.
The design is made as minimalistic as possible as the users described a clutter free interface as a favorable experience when they are feeling overwhelmed.
A search option is available with categories of various tools through which the users can navigate and also search for what they want resulting in quicker actions and lesser session length.
The mood tracker contains a bunch of questions for the users to understand what and why they are feeling so.
Mood tracked will be visible on this page with the day and time so that the users can go back and see their mood history.
For efficient use and understanding how it is beneficial for the users a small guide is given on my mood section.
The mood assessment appears as we click on the mood tracker, where user needs to answer a bunch of questions, which will hence track the user’s mood.
Figma Prototype
Design System
Design Approach
The design is made to be minimalistic as possible as the users described a clutter free interface as a favorable experience when they are feeling overwhelmed or stressed.
Trends Used:
Home
Search
D
My mood
Profile
Colors
Dark jungle green is used as the main color paired alongside with neutrals like white and gray and pastels to bring out the happy vibes. The color palette provides a sense of calmness and freeness, needed by the users.
Typography
I selected Work sans as the font for this project to prioritize clarity, legibility, and hierarchy across different sections of the interface. This continues in along the lines of a welcoming and calming feel which I aimed to provide throughout the app.
Normal
400
Medium
500
Semibold
600
Bold
700
12px
16px
20px
24px
32px
Pack my box with five liquor jugs
Pack my box with five liquor jugs
Pack my box with five liquor jugs
Pack my box with five liquor jugs
Pack my box with five liquor jugs
Icons
Icon libraries such as Iconify and Icons8 are used. Subtle icons are used wherever necessary.
D
Conclusion
Using the right and trendy sources of inspiration
Dreaming more and more creatively for the design
Working along with deadlines.
Communicating and understanding users.
Interviewing the users, bringing them back to the topic and empathizing deeply.
All great ideas start with a conversation